Collaboration, Workspace & Customer Experience
One Workspace, Anywhere
Driven designs and deploys the collaboration, smart workspace, secure access, and customer experience platforms that connect users to people, applications, and data from the office, home, or on the go. Users should have consistent access, collaboration, security, and support regardless of location.
WORK ANYWHERE
OFFICE • HOME • ON THE GO
WEBEX
CALLING • MEETINGS • MESSAGING • ROOMS
SECURE ACCESS
SSE • ZTNA • SWG • CASB • DLP
SMART WORKSPACES
DESKS • ROOMS • OCCUPANCY • WAYFINDING
CX + AI
CONTACT CENTER • DIGITAL • AI AGENT • ASSIST
Connected workspace services
Design collaboration, secure access, workspace services and customer experience together
Collaboration used to mean phones and meeting rooms. Today, the same user moves between office, home, and mobile networks, uses SaaS and private applications, joins meetings, makes calls, books a desk or room, and expects all of it to be secure and work the same way. That ties together Webex, rooms, Cisco Spaces, secure access, identity, endpoint software, network experience, and customer-facing platforms. We design those pieces as one operating environment, while keeping security operations and the broader security program aligned with Pervasive Security.
Webex Calling & UC Modernization
CIOs are looking to retire legacy voice platforms as hardware, software, and carrier dependencies become harder to support and users expect the same calling experience everywhere they work. Webex Calling, Dedicated Instance where it fits, Unified CM modernization and migration, dial plans, numbering, voicemail, hunt groups, call queues, analog requirements, survivability, and user/device moves. Native AI is part of the calling platform too, including AI Assistant capabilities and AI Receptionist for front-door call handling.
The workspace experience layer
Role-Based Workspace Design
A headquarters user, home worker, field user, executive room and 500-agent contact center have different devices and access patterns. Identity, policy, application reachability, quality and operations should still be consistent. We build standards by user and workspace type, then use templates, migration tooling and repeatable validation to deploy them cleanly.
Strategic Technology Partners
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